Sharper Targeting

MailCamp Visitor Intelligence

Dutch email-marketing platform, around 1,200 customers.

MailCamp Visitor Intelligence — case study architecture diagram

Situation

MailCamp's website had steady B2B traffic: the dashboard showed sessions, bounce rates, pages per visit. What it did not show was who. Every company weighing a switch, every existing customer scoping an upgrade, came and went as an anonymous number.

Challenge

A visit count is not a lead. Knowing that fifty companies looked at the site this week tells you nothing about which of them are actually close to a decision, and blasting outreach at all of them would read exactly like the anonymous dashboard it was meant to replace.

The Play

Build a three-layer pipeline: LeadInfo resolves each visit to a company name, Clay scores that company on the pages it actually looked at, and a score threshold gates who moves on to contact-finding and an AI-assisted Instantly follow-up.

Workflow

MailCamp came to me with a dashboard problem that looked like a data problem. The website had steady B2B traffic: sessions, bounce rate, pages per visit, all present and correct. But every one of those numbers was anonymous. A prospect comparing pricing, an existing customer scoping an upgrade, a compliance officer reading the DPA page: all of them showed up as the same faceless line in the analytics.

I started at the entry point, with LeadInfo. It sits in front of every visit and resolves the session to a company name before anything else happens. That gave us a fact we didn't have before: which company was on the site. But a company name on its own is not a lead. Ranking that name against the dozens of others that visited the same week needed a second layer.

That is where Clay came in. I built the scoring logic to read the pages a company actually looked at, pricing, compliance content, migration guides, and to add a label for each. The part that mattered most was making those labels stack across visits instead of resetting every time someone came back. A company that visits once and bounces looks nothing like one that returns three times to the same migration guide. Three visits is a pattern worth acting on. One usually isn't.

Past that threshold, the pipeline hands off to a contact-finding step that looks up the right person at the company, not just any inbox on the domain, and routes the result into Instantly for follow-up. The last stretch runs two AI passes back to back: the first reads the visit context (which pages, how many times, over what stretch of days) and turns it into a plain brief; the second drafts the opener from that brief, so the message references what the company was actually looking at instead of a generic "saw you on our site."

Three-layer pipeline: LeadInfo identifies visiting companies, Clay scores them on pain signals, Instantly handles follow-up
Fig. 02Three layers: LeadInfo puts a name on the visit, Clay scores it on pain signals, Instantly runs the follow-up.

The build order turned out to matter as much as any single layer. Each one only earns its keep because of the one before it: LeadInfo's identification is what makes Clay's scoring possible, and Clay's scoring is what makes the contact-finding step worth running at all, instead of chasing every domain that loaded the pricing page once and left.

Where it landed: MailCamp's visitor traffic now lands in a scored queue instead of a bounce-rate column. A return visit adds to a company's pattern rather than resetting the counter, and the follow-up that reaches an inbox references the actual pages someone looked at, not a guess.

Highlights

  • Visits stack into a pattern

    Return visits add labels instead of resetting the counter, so a company that comes back three times reads nothing like a one-time bounce.

  • A threshold before the outreach

    Scoring gates the pipeline before contact-finding runs, so only visits that look like real intent reach an inbox.

  • Two AI passes, one job each

    One pass reads the visit context, the second drafts the opener from it, so the message references what the company actually looked at.

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